The Central Support Team at FITS offers one-on-one appointments for faculty and staff as a D2L training option. We offer face-to-face appointments and online appointments where we meet faculty and staff via Zoom, a video conferencing platform. These 30-minute or 60-minute appointments are booked online, via the FITS website.
The Central Team has been offering one-on-one appointments since I started at FITS a few years ago, and the process of managing these appointments—especially as the Central Team grows, and we bring in graduate assistants to help out with the appointments—is something we are frequently revising and hoping to streamline.
As a part of that constant revision, we adopted a new online booking system, 10to8, about a year ago. I want to briefly review that system for you, and explain our motivations for choosing it in the first place. Then I’ll share some other (hopefully) helpful tidbits we have learned along the way. (Unfortunately, some were learned the hard way.)